Refund policy
At Millennium Los Angeles, we are committed to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your order, we offer a hassle-free 30-day return policy. Please read the following terms and conditions carefully:
Eligibility for Returns:
- Returns are accepted within 30 days from the date of delivery.
- The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
Initiating a Return:
- Contact our customer service (mdcmerch1@gmail.com) team within 30 days of receiving your order to initiate the return process.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
- We recommend using a trackable shipping service to ensure the safe return of your item.
Refund Process:
- Once your return is received and inspected, we will process your refund within 7 business days.
- Refunds will be issued to the original payment method.
Exclusions:
- Personalized or customized items may not be eligible for return unless there is a manufacturing defect.
- Final sale and clearance items are not eligible for return.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective product.
Contact Information: For any inquiries or assistance related to returns, please contact our customer service team
Millennium Los Angeles reserves the right to amend this return policy at any time. It is advisable to review this policy periodically for any updates.